HOW TO EMPOWER PEOPLE

TO REPORT POLICE MISCONDUCT?

PROJECT IN 2009:

Komisi Kepolisian Nasional,

National Police Commision.

 

CHALLENGE:

To create a fast & easy access for the people

to report police misconduct without fear

or any hesitation.

 

TRANSFORMATION:

"Jalur 259", groundbreaking program to settle

  conflicts between police and the people.

  Through this program, public could file reports

  addressing the service & performance of police

  bureau, further to have the issues taken

  for actions.

 

Cases reported were facilitated by 3 mediums:

  microsite, call center & PO BOX.

 

Selected cases were examined & resolved

  publicly through Jalur 259 talkshow on TV One.

  Each talk show presented 3 parties:

  client (citizen who filed the report), suspect

  (police who was reported from the case), and

  Kompolnas (supervisory board).